Hiring Customer Success Executive

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Job Title

Customer Success Executive

Experience

0-3 Year Experience

CTC

1.8 – 4.8 LPA

Open Positions

About

Job Description

EnactOn provides business solutions to the affiliate industry with software development and SaaS service. We’re currently serving 40+ countries with 200+ customers.

EnactOn places customers as our absolute foremost priority. We want our customers to not only experience the best customer success in the industry but also to encounter the best customer experience they’ve ever had. You’ll help customers unlock their potential and raise the bar of serving customers in the affiliate software industry.

We are looking to hire a customer success executive (CSE) from a software/IT background. As a CSE you are expected to provide technical support, demo, feature training to customers with the goal to keep customers satisfied during the project and after-sales. This role involves creating detailed technical documentation, product tour videos for YouTube, recording quick loom videos, handling support tickets on CRM and email,, etc.

Key Responsibilities as a Customer Success Executive

Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
Participate in the assessment of the quality & effectiveness of customer interactions.
Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
Hold product demonstrations for customers.
Handle and resolve customer requests and complaints.
Manage the projects with internal developers by collaborating actively with clients.
Have a handover session with client for quickly understand product and get started with their configuration to go live.
Mediate between clients and the organization.
Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.

Requirements for a Customer Success Executive Candidate

Graduate in engineering or equivalant degree
Strong organization and presentation skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to quickly learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Soft Skills

Proficiency in English
Efficient taskmaster
Self-reliant and quick learner
Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
Creative and efficient problem solver
Strong critical & logical thinking.
Effective negotiator
Highly organized, neat, and structured

You have very higher chances of grabbing this position:

If you have been part of the team that has developed a SaaS platform
If you take initiative and work independently.
If you have prior experience working with clients internationally.
If you have a University degree or equivalent.

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FAQs

The company’s approach for the Customer Success Executive position typically revolves around prioritizing customer satisfaction and success. They emphasize building strong relationships with customers, ensuring their needs are met, and maximizing the value they derive from the company’s products or services. The approach often involves proactive engagement, cross-functional collaboration, data-driven decision-making, continual learning, and a focus on customer retention and growth. The exact approach may vary based on the company’s goals, resources, and customer base.

A Customer Success Executive is responsible for managing customer relationships, ensuring customer satisfaction, and helping customers utilize a company’s products or services effectively. Their tasks include customer onboarding, training, retaining existing customers, identifying upselling or cross-selling opportunities, collecting customer feedback, expanding accounts, creating success plans, and monitoring customer usage and satisfaction metrics. Their ultimate goal is to help customers achieve their desired outcomes with the company’s products or services.

However, in general, in Surat, the salary of a Customer Success Executive can vary widely based on the company’s size, the industry, and the individual’s experience and skill set. Generally, it could range from INR 3 Lakhs per annum to INR 10 Lakhs per annum or more.

The role of Customer Success Executive is offered by Enacton Technologies with a requirement to work onsite at our office in Surat. We believe in fostering a collaborative work environment and are excited to welcome our new executive to our physical workspace in Surat.

The most challenging aspect of the Customer Success Executive role is effectively managing high customer expectations while simultaneously addressing and resolving complex customer issues.

Recruiting Process at EnactOn

You’re considering applying for a job. What happens next? Learn more about your upcoming recruiting journey.

Submit an application

Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.

Recruiter phone interview

The recruiter will set up a phone call to know more about you and answer your questions. You should not expect any feedback at this stage.

Assessment

You may receive a content assignment depends on the position you’re applying for. It gives a better idea of what a job is like.

Face to Face Interview

You will interview with Enacters who have prepared to ask you thoughtful questions. It’s only for the candidates who cleared the assessment.

Decision Stage

After a detailed brief, you receive an offer. If not, we provide candidates with thoughtful feedbacks for future interviews.

Onboarding

After you accept an offer, our recruiting team will guide you through the onboarding process.

Benefits and perks

Hardworking people who constantly add value to the company deserve great support. That’s why we are maintaining flexible culture and exceptional learning experience for all our employees.

Intern development program

To get started, training and mentoring are essential to any college student. For every new hire, we have several structured internship programs designed to transform them into professional employees.

Decent payout

We do take care of employee’s needs and value their importance. We offer a competitive payout, incentives bonuses. Our interns are getting decent pay as well.

Remote Work

You don’t only need to be office or at a desk to show impact. You can choose to work from home or office with our hybrid working model.

Time off

We do believe in a healthy work-life balance. An assortment of leaves allows employees to enjoy some time off from work with their families and friends. Be it on vacation or sick leaves.

Fun stuff

We do not miss any treats, get together and celebrations. There is no shortage of fun when you work at Enacton. Work hard and party harder!

apply now

Enacton

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