Hiring Customer Success Executive (Techno-commercial)

Job Title

Customer Success Executive

Experience

0.3

CTC

1.8 – 3.6 LPA

Open Positions

1

About

Job Description

We are looking to hire a customer success executive (CSE) from a software/IT background. The CSE drive sales by influencing product features, demo, training and sustainable relationship with the leads generated from various sources. As a CSE you are expected to provide technical support to customers with the goal to keep customers satisfied with the business’s products.

Key Responsibilities as a Customer Success Executive

  • Driving sales by creating impactful relationships with leads generated from various sources.
  • Sustain business growth and profitability by maximizing value.
  • Analyze leads and customer data to offer improved experience.
  • Hold product demonstrations for customers.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Mediate between clients and the organization.
  • Aid in product design and product development.

Requirements for a Customer Success Executive

  • Strong organization and presentation skills
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to quickly learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
  • Strong written English skills

Soft Skills

  • Proficiency in English
  • Efficient taskmaster
  • Self-reliant and quick learner
  • Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
  • Creative and efficient problem solver
  • Strong critical & logical Thinking.
  • Creative and efficient problem solver

You have very higher chances of grabbing this position:

  • If you have been part of the team that has developed a SaaS platform
  • If you take initiative and work independently.
  • If you have prior experience working with clients internationally.
  • If you have a University degree or equivalent.

Know more about our recruiting process here.

Matching the Job Description?

Apply now for a Customer Success Executive role today!

We assure you the finest experience in a truly professional environment!

Enacton

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